CUSTOMER SERVICE EXCELLENCE

Creating Genuine Connections

In today's world it is increasingly important to build great relationships with your customers, so as tocreate loyalty to your brand and achieve repeat business and alsoachieve those ever so hard to achieve metrics and KPI’s.

This course will provide you with:

• An Understanding of the vital importance of customer service to any organisation
• Assistance to provide exceptional customer service, either themselves or through the actions of their staff
• Achieving truly genuine customer service

The course will help:

• Leaders who wish to embrace the genuine customer service approach
• Staff who need to deliver the WOW to guests
• Staff who are not customer facing